These simple terms cover how we quote and carry out your job. By requesting a quote and ticking the box, you agree to them.
- Quotes are based on your photos & description. Any price we give is an estimate from the information you provide. We confirm the final price with you before starting. If the job turns out to be different or bigger than described, we’ll re-quote before doing the extra work.
- A request is not a confirmed booking. Your job is only booked once we’ve agreed a price and confirmed a date with you in writing (text or email).
- Licensed work is excluded. We only do jobs a handyman is allowed to do in Western Australia. We don’t carry out electrical, plumbing, gas or other licensed work, and painting jobs are kept under $1,000 in line with WA rules.
- Access. You agree to provide safe, clear access to the work area at the agreed time. If we can’t get access, a call-out fee may apply.
- Payment. Payment is due on completion unless we agree otherwise. We’ll let you know accepted payment methods when we confirm your quote.
- Changes & cancellations. Please give us at least 24 hours’ notice if you need to change or cancel a confirmed booking.
- Reminders. We’ll send a reminder the day before your job and ask you to confirm (reply Y) or let us know if you can’t make it (reply N).
- Insurance & liability. We hold $10,000,000 public & products liability insurance (ProRisk); a certificate of currency is available on request. We take care in your home, but are not responsible for pre-existing faults, or for issues caused by information that wasn’t accurate or complete. Nothing in these terms limits any rights you have under the Australian Consumer Law.
- Photos of the job. The photos you send are used to prepare your quote. We also take our own before and after photos as the record of what we did — that record is what backs the workmanship guarantee, so we keep it either way. We store your details only to provide the service and never sell or share them. See our Privacy Policy.
- Showing photos publicly. A photo of your job only goes on our website or social media if you say yes. We’ll ask you, and no is a complete answer — it changes nothing about the job or the price. When you do say yes, we show the work and nothing else: never faces, house numbers, street signs, number plates, documents, screens, or the name of your street or village, and never your name. Changed your mind? Tell us and we’ll take it down — though we can’t recall something someone else has already shared.
Questions? Call us on 0493 652 604 or email talkto@superfix.au.